Refund & Return Policy
Effective date: [Month Day, 2026]
We want you to be happy with your purchase. If there is a problem with your order, please contact us and we will make it right.
Returns
- Unopened, unused products in original packaging may be returned within [30] days of delivery for a refund.
- For health and safety reasons, opened or used products cannot be returned, including tinctures, gummies, softgels, coffee, topicals, and pet products.
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within [7] days of delivery with your order number and a photo of the item. We will send a replacement or issue a full refund, including shipping, at no cost to you.
How to Request a Return
- Email info@necofarms.com with your order number and reason for return.
- We will reply within [2] business days with return instructions.
- Ship the item to the address we provide. Returns sent without authorization may not be accepted.
Refunds
Approved refunds are issued to the original payment method within [5–7] business days after we receive and inspect the return. Your bank may take additional time to post the credit. Original shipping charges are non-refundable unless the error was ours.
Order Cancellations
You may cancel an order at no charge before it ships. Email us as soon as possible. Once an order has shipped, the return policy above applies.
Lost or Undelivered Packages
See our Shipping Policy.
Wholesale Orders
Wholesale orders are governed by the terms of your wholesale agreement.
Questions?
Contact us at info@necofarms.com or [Phone] before filing a dispute with your card issuer. We respond to all requests within [2] business days.